Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.).Ability to conduct business conversations and correspondence in English.A high level of written and oral competency in the designated languages with the ability to conduct business conversations and correspondence.Strong debt collection skills, including clear communication, firmness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.Perform other duties and projects as assigned.Manage customers who are resistant by remaining polite, tactful, honest, and firm.Deliver against a set of agreed performance targets.Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.Keep track of progress in the designated collection system.Flag accounts that require follow up by the (legal) collection team.Manage a portfolio of customers with overdue invoices.Drive customers to sign up for automatic forms of payment (direct debit, credit card).Explain due dates, late payment policies and service agreement terms as appropriate.Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly.Actively collect payments from customers with overdue invoices via phone.Bilingual candidates in French or Spanish are welcome! If that sounds like you, read on to find out more! We offer great benefits including a competitive salary and bonus. In this role you will work regular business hours. As Credit Controller you will take responsibility for collecting overdue payments and driving customers to sign up for automatic forms of payment. IWG currently has openings for Credit Controllers who are looking for a home based role.

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