Promotional messages can be one-way or two-way communication. You can send promotional messages to customers.

Refer to the Message Template section for country-specific guidelines. Two-way transactional messages enable customers to respond to your message for further action. Transactional messages can be one-way or two-way communication. Example: account charges, booking confirmations, and feedback, etc.

Use transactional messages to inform customers about changes or important notifications. Transactional messages are informative messages.

Learn more button: Displays additional information about your senderĮach sent message receives a callback with the one of the following message statuses:.

Customers can also update their Viber settings to opt out of receiving business messages

Unsubscribe button: Customers have the option to opt out from receiving messages from your business by blocking your sender.

The Viber verified icon: Blue checkmark for iOS devices and green checkmark for all other devices.

Business name, logo, URL of your business website, and description.

The customer can see the following information: When you send a message to a customer, the message is displayed in a dedicated Viber chat on the customer's device. In two-way communication, you can receive messages sent by customers.Īll service messages, including transactional and promotional messages, follow high security and privacy standards, are encrypted, and can be viewed only on the end user's device. You can communicate with customers using one-way or two-way channels. Refer to the documentation for the solution to identify if the solution supports the message type. The availability of a message type depends on the solution.

Viber messaging chat limit